A woman named Molly Simonson Lee was a passenger on a Delta flight from Charlotte to New York when she noticed another passenger who was clearly uncomfortable.
The woman, terrified of flying, was so overwhelmed that she began to cry, at which point the flight attendant, Floyd Dean-Shannon, jumped into action.
Dean-Shannon sat next to the woman and held her hand for nearly 10 minutes, offering comfort and reassurance that she was safe. Lee was so moved by the moment that she snapped a photo and posted it to her Facebook page, where it quickly went viral.
Lee’s post has now been shared more than 11,000 times and has earned Dean-Shannon praise and admiration from all over the world.
“He just was so reassuring, so calming, and said, ‘you know what? I got you,'” Lee said. “‘I’m gonna be there for you, just anything you need to let me know.’ And he was so wonderful and reassuring. With every little noise, she’d be like, ‘what’s that?’ He’s like, ‘that’s okay. That’s just the jet bridge pulling away’ or whatever the case may be. And that really helped her.”
“He didn’t have to do that, you know, and to just see someone extend their heart in that way to a stranger was just beautiful to me, and I wanted to capture it,” she said. “I just really hope that Floyd gets what he deserves, which is everyone’s love, everyone’s praise, everyone’s admiration. I’m so happy that he’s getting that recognition. And I really hope it leads to good things for him.”
Check out this gem of a flight attendant that was on our flight from CLT to JFK. This woman was so nervous about flying; he ‘explained every sound/bump’ & even ‘sat here holding her hand’ when it still got to be too much for her. @delta ‘Floyd Dean-Shannon deserves a raise!’ ???? pic.twitter.com/ItXlQh8rJu
— Judy Graves (@JudyGra35816777) January 20, 2023
